Privacy policy
This policy explains how we collect and use your personal data when you visit senelux.co.uk, buy from us or contact us.
Who we are
Senelux U.K. Limited (Company number 15059678, VAT number GB475297254) is the data controller. We are registered with the Information Commissioner's Office as a data controller under registration number.
Address: Unit 9, Wareing Road, Liverpool L9 7AU. Email: info@senelux.co.uk. Phone: 0151 245 7525.
What we collect
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Order details: name, billing and delivery address, email, phone number and what you bought. Card payments are handled by our payment providers; we do not see or store your full card number.
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Customer service: messages, emails and calls with us, including warranty registrations, return requests and photos you send.
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Marketing preferences: whether you have subscribed to our emails.
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Website use: device and browser type, IP address, pages viewed and how you arrived, collected through cookies and similar technology.
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Reviews: if you leave a review, your name and review content.
How we use it, and our legal basis
|
Purpose |
Legal basis |
|---|---|
|
Process and deliver your order, handle returns and refunds |
Performing our contract with you |
|
Provide warranty and after-sales support |
Performing our contract; our legitimate interests |
|
Keep accounting and tax records |
Legal obligation |
|
Prevent fraud and keep the site secure |
Our legitimate interests |
|
Send marketing emails |
Your consent, or our legitimate interests for similar products you have bought (you can opt out at any time) |
|
Measure and improve the website |
Your consent, given through our cookie banner |
|
Show you our adverts on other websites |
Your consent, given through our cookie banner |
Who we share it with
We share only what each service needs to do its job, under contracts that protect your data. We do not sell your personal data.
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Shop platform and payments: Shopify, plus Klarna and Clearpay if you choose to pay with them.
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Order handling and delivery: our order and warehouse systems (Linnworks, Mintsoft) and the courier delivering your order.
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Customer service: our helpdesk tools (Freshdesk, eDesk).
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Analytics and advertising: Google Analytics, Shopify Audiences and advertising partners such as Google and Meta, only where you have consented to these cookies.
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Email marketing, reviews and backups: Shopify Messaging, our reviews app and our data backup service.
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Authorities: where the law requires us to, for example HMRC.
International transfers
Some providers, including Shopify, process data outside the UK, for example in Ireland, Canada and the United States. Where they do, we rely on UK adequacy regulations or the UK's approved data transfer safeguards.
How long we keep it
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Orders and invoices: 6 years after the end of the financial year, as required for tax.
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Warranty and customer service records: for the warranty period plus 1 year.
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Marketing: until you unsubscribe; we then keep your email on a suppression list so we do not contact you again.
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Cookies: as set out in our cookie banner, generally from the end of your visit up to 2 years.
Your rights
You have the right to access, correct or delete your data, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, email info@senelux.co.uk. We will respond within one month.
Cookies
Essential cookies run the shop, basket and checkout. Analytics and advertising cookies are used only if you accept them in our cookie banner, and you can change your choice at any time.
Children
Our website is not intended for anyone under 18, and we do not knowingly collect children's data.
Complaints
Please contact us first so we can try to help. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We will update this page if our practices change. The date at the top shows when it was last revised.
Last Updated: 26 October 2026