Straight Forward Returns

Our Returns Policy

Changed Your Mind?

We really hope you love your purchase, however we understand sometimes things do not work out for you and you want your money returned. We offer our customers 14 days from the date of delivery to request a refund and kindly ask that the product is in a resalable condition. Once 14 days from the date of delivery has passed, we cannot accept unwanted returns. 

By resalable condition we mean:

  • you have kept all the original packaging in good condition and the product can be resold
  • you have not damaged, marked or made the product dirty

Processing Your Refund

Orders returned in a resalable condition will be refunded in full. Where products are not in a resalable condition a deduction will be made from the refund to reflect the fact that it cannot be resold or needs to be checked and re-boxed.

If orders are returned outside of our returns period or if you don't have proof of purchase, we're unable to process a refund. 

We are only able to refund customers who purchased their product directly through If you purchased your product through one of our resellers, contact them directly and they will be able to help you further.

Unfortunately for health and safety reasons we are unable to offer refunds on HEPA filters and hoses if the plastic bag surrounding the filter/hose has been opened.

Returning Your Purchase

If you wish to return your product, it is important to keep hold of your proof of postage in case anything happens to your parcel on its way to us. Please note we cannot reimburse you for the courier/postage charge should you choose to return your product of your own accord.

Please get in touch through our Contact Form at the bottom of our support page and your return will be processed by our customer service team.

How Long Does a Refund Take?

We understand that it can be frustrating waiting for a refund and therefore will try our best to refund you as quickly as possible. We estimate it will take between 5-7 working days for the money to appear in your bank account from the day your product is sent. This gives us time to receive your return from the courier and process your refund. During busy periods there may be slight delays.