Warranty Terms & Conditions

1. Senelux provides a two year non-transferable warranty on this product as set out in this warranty card (“Warranty”) which is provided in addition to your statutory rights.
2. The Warranty must be activated by registering online at www.senelux.co.uk/pages/warranty-register The Warranty will not apply unless it registered and Senelux cannot accept any Warranty claim against an unregistered Warranty.
3. Only one Warranty per purchaser per product is provided, and customers are required to present the original, unaltered, and date-stamped purchase receipt when making a Warranty claim. In the event that the product is opened and resold to a third party, the existing Warranty shall expire and no further warranty will be provided for this product.
4. The Warranty coverage period begins on the date of delivery of the product, not withstanding that there may be a delay between purchase and registration of the Warranty, and ends no later than two years after the date of delivery, unless an official Senelux extended warranty has been purchased (“Warranty Period”). Any repairs or replacements made during the Warranty Period will not result in an extension of the Warranty Period.
5. The Warranty covers the product for any defects in the materials, manufacturing, or workmanship of the product.  During the Warranty Period, Senelux will repair or replace defective products subject to and in accordance with this warranty notice.  

Senelux cannot provide Warranty service to products located outside mainland Great Britain.  The only exception to this is if we ship the product offshore as part of the initial sale.

1. Unless otherwise stated, Senelux products should not be used in commercial applications and Senelux reserves the right to refuse Warranty service if it determines that a product has been used in this way.
2. Senlux reserves the right to refuse Warranty service if it determines that any defects, faults, or damage have arisen due to:
1. accidental damage or interference with the product;
2. operation of the product not in accordance with the instructions contained in the user's manual;
3. use by people (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety
4. normal wear and tear
5. failure to keep the product clean and in appropriate storage conditions; or
6. the use of the product in combination with unapproved third party products.
3. Senelux’s sole liability under or in connection with the Warranty is as set out in this warranty card and Senelux shall not be liable whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any loss of profit, loss of goodwill, loss of business, or any special, indirect or consequential damage that arises in respect of the product or its use, whether in accordance with the user's manual or otherwise.
4. The Warranty will be immediately and automatically voided if any alterations are made to the product, non-genuine components are fitted in or to the productor if the product is repaired by a third party that has not been approved by Senelux.
5. Senelux reserves the right to refuse to honour any Warranty claim in respect of any products that are returned to Senelux dirty, contaminated or in any other condition that Senelux reasonably considers may pose a risk to its personnel.
6. Senelux may contact you to request further information in order to complete a repair under warranty or deliver the repaired product back to you. In the event that you do not respond to Senelux's reasonable efforts to contact you within 30 days, Senelux may consider the product to be abandoned and reserves the right to safely dispose of the product.
7. In the event that your product is considered to be in an unsafe and unrepairable condition, Senelux will return it to you without its mains power lead (if applicable) for the protection of your safety.
8. To make a warranty claim, please contact us on +44 (0)151 245 7525or email us at info@senelux.co.uk.