Our Delivery Standards

Mainland UK delivery options

All Senelux products (excluding spares) are available for Next Working Day delivery if you order before 5pm Monday to Friday to locations across mainland UK, unless the product is out of stock or only available on pre-order. 

At checkout you will have the option to upgrade your delivery to either Next Working Day Morning delivery or Saturday delivery. These delivery options come at an extra cost which will be added at checkout. These delivery options are not available for every product - see the Shipping tab on the product page for the delivery options available for the specific product. 

 

Our couriers

Our deliveries are made by DPD who provide our customers with a fast and reliable service. If a mobile number was provided at checkout, on the morning of delivery you will receive a text message from DPD with an hour’s delivery time slot and a link to track the driver delivering your parcel.

 

Delivery to work, a friend or a collection point?

If you are unable to accept delivery of your parcel at home due to work or other commitments, enter an alternative delivery address at checkout for example a work address, a friend’s address or a neighbour’s address.

Due to the value of our products unfortunately the option to leave the parcel in a safe place is not possible, however you can choose to have your parcel taken to a local DPD shop for collection. This can only be done once you have received your delivery information from DPD on the morning of delivery.

 

Delivery of spare parts

Most spare parts are shipped via Royal Mail 1st Class Post – for specific information visit the Shipping tab on the product page. Tracking for these items will be provided in your Shipping Confirmation email. All orders placed before 2pm Monday to Friday will be dispatched the same day. 

 

Delivery of larger products

Delivery of commercial dehumidifiers (those over 30kgs) are delivered via a palletised service to ensure that they arrive in perfect condition. We will contact you if we require any further regarding the delivery.

 

Deliveries over water

Deliveries to Northern Ireland, the Scottish Highlands and Islands, and the Isle of Wight will be sent on Next Working Day Delivery using DPD however they may take a little long to get to you. Orders are generally received within 2-3 working days. There is a surcharge for delivery of all products over water (excluding spare parts) which will be added at checkout.

If you would like to place an order for delivery to the Channel Islands, please follow the following link to our resellers in the Channel Islands, Power House. 

If you have any questions regarding our delivery services or the delivery of your order please contact us at info@senelux.com.