How to Contact Us

A photo of the Senelux Q4 dehumidifier in a cosy, warmly lit room with a blue LED light shining in it's clear water tank

The Best Way to

Contact Us

Available Monday to Friday; 9am-5pm

Get In Touch

Help and Guidance

Designed with you in mind

Our friendly customer service is always prepared and happy to help in whatever way they can. Whether you need help with a product or you have a question for us, we proudly boast a responsive and highly efficient customer service team.

How to Get in Touch

The fastest way to get in touch with our customer service team is to visit our dedicated Support page. At the bottom, you'll find a straightforward Contact Form that will submit your query straight to our friendly customer service team.

How Long do I Wait?

We're on stand by every Monday to Friday from 9am until 5pm GMT. This means that if you submit your query during these times, you'll receive an immediate response. Thanks to our training, our team has an average response time of less than 24 hours.

Our Unique Service

Each member of our team is thoroughly trained in the routine operation of our home appliances. As a result, we can effectively gauge what kind of help our customers need and provide instantaneous assistance. We take pride in our hassle-free, technical approach.