After-Sales Help

Product not working as you expected?

All Senelux products (excluding spare parts) purchased directly from ourselves or from an authorised reseller come with a two-year parts and labour warranty – this can be extended to a total of five years by emailing for more information.

If your product is not working as you expected it to, we have a team of very knowledgeable and friendly customer service representatives who will be happy to help you and resolve your issue as quickly as possible. For quick support call us +44 (0)151 245 7525or use Live Chat service. Alternatively email us at

Why trust Senelux?

We have been trading since 2016 so you can be rest assured that Senelux is a manufacturer that will be around for many more years to come. We pride ourselves on our expertise, our quality products, and our service.

Our expertise and industry knowledge allows us unique insight into how to fix faulty units, and how to advise on avoiding further faults. We deal with dehumidifiers, cooling products, air purifiers and everything in-between. You can be assured that, whatever product you have bought from us, and whatever fault it may be showing, we’ll do everything we can to get it up and running again.

Here is a link to our Trust Pilot page where you can see a reflection of the high standards of after sales care we offer:

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